📢 Dear students and alumni, 🏢 Musaffa announces a vacancy: 💼 Position: [Customer Account Executive](https://forms.gle/cHrgRPGYWVhoWQWXA) 📝 Key responsibilities: • Client Conversion & Outreach Reach out to users across all stages - newly registered, research users, and inactive accounts - via phone, email, and Telegram; • Understand each user's financial goals and guide them toward the right Musaffa product: self-directed trading or managed robo-advisory portfolio; • Walk users through account setup, KYC verification, funding, and first investment; • Manage your pipeline in the CRM - log every interaction and keep conversion progress up to date Hit weekly and monthly targets for activation and conversion Email & Support Handle inbound user emails and support requests - respond promptly, clearly, and professionally; • Resolve account queries, platform issues, and product questions independently or by escalating to the right team; • Maintain consistently high response quality in English across all written communication Cross-Team Collaboration; • Work closely with the R&D team to relay user feedback that informs product improvements; • Coordinate with Legal on compliance-related user queries, KYC edge cases, and regulatory questions. 📌 Candidate requirements: • Excellent English language skills - written and spoken - this is non-negotiable (IELTS 7.0+); • 0–3 years of experience in sales, customer success, account management, or financial services; • Strong written communication skills — able to write professional, clear, and warm emails; • Basic understanding of investing: stocks, ETFs, portfolios, risk; • Comfortable working cross-functionally with technical, legal, and research teams; • Organised and CRM-proficient - you manage many conversations without dropping the ball; • Fast learner - able to pick up new tools, processes, and product updates quickly. ❗️Application deadline: July 15, 2026 #vacancy [Apply here](https://forms.gle/cHrgRPGYWVhoWQWXA)