📢 Dear students and alumni,
🏢 Musaffa announces a vacancy:
💼 Position:
[Customer Account Executive](https://forms.gle/cHrgRPGYWVhoWQWXA)
📝 Key responsibilities:
• Client Conversion & Outreach Reach out to users across all stages - newly registered, research users, and inactive accounts - via phone, email, and Telegram;
• Understand each user's financial goals and guide them toward the right Musaffa product: self-directed trading or managed robo-advisory portfolio;
• Walk users through account setup, KYC verification, funding, and first investment;
• Manage your pipeline in the CRM - log every interaction and keep conversion progress up to date Hit weekly and monthly targets for activation and conversion Email & Support Handle inbound user emails and support requests - respond promptly, clearly, and professionally;
• Resolve account queries, platform issues, and product questions independently or by escalating to the right team;
• Maintain consistently high response quality in English across all written communication Cross-Team Collaboration;
• Work closely with the R&D team to relay user feedback that informs product improvements;
• Coordinate with Legal on compliance-related user queries, KYC edge cases, and regulatory questions.
📌 Candidate requirements:
• Excellent English language skills - written and spoken - this is non-negotiable (IELTS 7.0+);
• 0–3 years of experience in sales, customer success, account management, or financial services;
• Strong written communication skills — able to write professional, clear, and warm emails;
• Basic understanding of investing: stocks, ETFs, portfolios, risk;
• Comfortable working cross-functionally with technical, legal, and research teams;
• Organised and CRM-proficient - you manage many conversations without dropping the ball;
• Fast learner - able to pick up new tools, processes, and product updates quickly.
❗️Application deadline: July 15, 2026
#vacancy
[Apply here](https://forms.gle/cHrgRPGYWVhoWQWXA)
